Terms & Conditions

1. About these terms

These terms apply to the use of this website and to quotations and work provided by D&M Roofing Building & Doors. Where we provide a written quotation or contract for a specific job, that document takes precedence if anything conflicts with these terms.

2. Website content

Information on this website is provided for general guidance. Descriptions of services are indicative and do not form a quotation or an offer to contract. We take care to keep the site accurate but do not guarantee it is complete or error free.

3. Enquiries and quotations

• Submitting an enquiry does not create a contract.
• Quotations are free and carry no obligation. A quotation is normally valid for 30 days unless stated otherwise.
• Quotations are based on the information and photographs you provide and, where relevant, on a site inspection.
• Work becomes a contract only when you accept a quotation and we confirm acceptance.

4. Access, surveys and hidden defects

You agree to provide safe and reasonable access to the property and to tell us about anything relevant that we could not reasonably see, such as previous repairs or known structural issues. If defects are discovered once work has started that could not have been identified beforehand — for example rotten timbers beneath existing coverings — we will inform you and agree any additional cost before continuing.

5. Variations

Any change to the agreed scope of work will be discussed with you and, where it affects the price or timescale, confirmed before the additional work is carried out.

6. Timescales

Start dates and durations are estimates given in good faith. Roofing and external building work is weather dependent, and we may need to reschedule for safety reasons. We will keep you informed of any delay.

7. Payment

• Payment terms are set out in your quotation or invoice.
• Where a deposit is required for materials, it will be stated clearly before work is booked.
• The balance is due on completion unless a different arrangement has been agreed in writing.
• Materials remain our property until paid for in full.

8. Workmanship and guarantees

Work is carried out with reasonable care and skill in line with the Consumer Rights Act 2015. Any guarantee on workmanship, and any manufacturer's warranty on materials, will be confirmed in writing with the job. Guarantees do not cover damage caused by storms beyond normal weather conditions, accidental damage, third-party alterations, structural movement, or lack of reasonable maintenance.

9. Cancellation

Where a contract is agreed away from our business premises — for example at your home — you have the right to cancel within 14 days of entering into it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have asked us to begin work within that period, you may be required to pay for work already carried out and materials already supplied. To cancel, contact us at dandmroofingbuildinganddoors@gmail.com or on 07840 512882.

10. Liability

We hold appropriate insurance and accept liability for loss or damage caused by our negligence. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. We are not liable for pre-existing defects or for indirect or consequential losses.

11. Complaints

If you are unhappy with any part of our service, contact us as soon as possible so we can put it right. We aim to acknowledge complaints within five working days.

12. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the non-exclusive jurisdiction of its courts. Your statutory rights as a consumer are not affected.